The customer being the consumer can carry out a return – withdrawing from the sales contract concluded via the e-shop without stating a reason, by submitting an appropriate statement in writing (to the address: WIBS ul. Norwida 3, 63-400 Ostrów Wielkopolski) or via email ( within 14 days of product delivery. 



Within 14 days from the date of delivery to the e-shop of the goods along with the completed and signed declaration of return - withdrawal from the contract, the Seller is obliged to return the payments made by the Customer who is a Consumer, including the costs of delivering the goods, except for additional costs resulting from the selected by the Consumer, a method of delivery of the goods other than the cheapest standard delivery method offered in the e-shop. The Seller declares that he is entitled to withhold the reimbursement of payments received from the Customer under the sales contract in the event of his withdrawal from the contract until receipt of the goods back. The customer is obliged to bear the costs of shipping the goods to the E-Store. Return declaration - you can also submit a withdrawal from the contract via e-mail to the following address: The Customer is obliged to return the goods to the Seller immediately, but not later than within 14 days from the date on which the Customer received the ordered goods. To meet the deadline, it is enough to return the goods before its expiry.



In the event of withdrawing from the sales contract, the contract is regarded as void. If the Customer being the Consumer made a statement about withdrawing from the contract before the Seller accepted his offer, the offer ceases to be binding. The consumer is obligated to bear the direct cost of returning the goods. 



The product being returned must to be sent back in the same condition it was delivered, it cannot be damaged or destroyed, it cannot bear any signs of use and it must have original tags and, if possible, original packaging. 

·      Pack the product carefully and protect it

·     Complete the return form that was sent with the product (if you do not have the form, you can print it here: Download form).

·      The returning product along with form, proof of purchase (receipt, VAT invoice), should be sent to the following address:

Producent Konfekcji Młodzieżowej i Damskiej WIBS

ul. Norwida 3

63-400 Ostrów Wielkopolski

The e-shop does not accept parcels sent at the addressee's expense or cash on delivery.